Foundever – once my managers started playing with me, was the most horrible of them all | Comparably

Foundever – once my managers started playing with me, was the most horrible of them all

Foundever Empresa Reclamada
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. leer más
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once my managers started playing with me, was the most horrible of them all

Brevemente describa su total experiencia en el trabajo

The company has treated me nice, they have provided me with more revenue than the usual company, I like the company overall, my direct management is the one I hate.

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Brevemente describa su total experiencia en el trabajo

From upper side, it is just bad.

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¿Qué debe cambiar para mejorar la cultura de la empresa?

stop hiring useless managers in all areas

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¿Qué es lo mejor de tu paquéte de compensación?

The compensation package is just average.

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¿Qué son algunas de las mejores cosas de tu equipo?

We hear each other, but sometimes gossiping takes over.

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¿Qué son algunas de las mejores cosas de tu equipo?

Collaboration, communication, empathy, ownership., responsability.

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¿Qué es lo más positivo de la cultura y el ambiente de tu empresa?

We face the problems directly

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¿Qué es lo más positivo de la cultura y el ambiente de tu empresa?

From management and upper? Nothing.

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¿Qué necesita mejorar el equipo directivo?

See workers as people, care about them and invest in them.

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¿Qué son algunas de las mejores cosas de tu equipo?

we are united and most of them are willing to work together

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¿Qué necesita mejorar el equipo directivo?

Ownership. They lack communication, I find out about campaign updates from agents than from management.

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¿Qué va mal y cómo puede mejorarse?

Real growth opportunities, they do not exist and once you want to grow with the shown opportunities, they play with you

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¿Por qué te sientes menospreciado y que podría hacerte sentir mejor sobre tu compensación?

I would like to have less responsibilities or have a raise in salary. I make a lot of tasks that are not part of my role's responsibilities.

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¿Qué va mal y cómo puede mejorarse?

Management team, they do not make a connection with the campaign and therefore all the decisions they make are arbitrary, with no context of the real needs of the campaign.

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¿Qué necesita mejorar el equipo directivo?

Listening to the team, stop playing with their jobs, stop playing with their money, consider them real people, care about them, see them like people and not just like chess pieces.

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¿Por qué te sientes menospreciado y que podría hacerte sentir mejor sobre tu compensación?

Being paid more, if I am going to make tasks outside my position, at least consider me as a fake staff, provide me with real opportunities and stop playing as "you can grow, oh wait, no you cant"

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¿Qué va mal y cómo puede mejorarse?

I have been demoted by someone else's fault, everybody reminds me daily I am an agent again but they ask me to do new tasks that are not part of my role. If they could treat me more respectful that would be nice.

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