Foundever Empresa Reclamada
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. leer más
The experience has been very diverse, but in the end the positive wins. The part where I was least satisfied was at the beginning of the process, almost at the end of the training, when you were supposedly ALREADY HIRED and it turns out that there is a zoom meeting where the client evaluates whether
¿Qué es lo que más te gusta de tu equipo directivo?
that the things they say are fulfilled in a timely manner
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¿Qué son algunas de las mejores cosas de tu equipo?
Respect, honesty and the freedom to say anything without being judged
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¿Qué es lo más positivo de la cultura y el ambiente de tu empresa?
They always try to keep the agents motivated through dynamics and rewards.
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¿Qué es lo que te hace más feliz en el trabajo?
When at the end of a successful interaction I can say "Another happy customer"
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¿Por qué te sientes menospreciado y que podría hacerte sentir mejor sobre tu compensación?
I find it a little unfair that in order to get the CSAT bonus, in follow-up calls sometimes customers use the survey to vent their anger or give bad comments about bad experiences and that affects you and one had nothing to do with the resolution of their complaints. and deny complaints at the same
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