Foundever Empresa Reclamada
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. leer más
Happy with my independence and the trust at what i do but there are so many broken processes that need to be fixed. I understand the need to streamline but other centers are unique and require tailored-fit approaches inorder for the business to thrive
Brevemente describa su total experiencia en el trabajo
I am able to execute my ideas without having to secure approvals all the time but our pay freeze and budget approvals are limiting us from making sure that our employee activities are consistently done to boost our agents morale.
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¿Qué es lo que más te gusta de tu equipo directivo?
Drives balance in work and personal life.
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¿Qué es lo más positivo de la cultura y el ambiente de tu empresa?
good initiatives to drive wellness and well-being
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¿Qué es lo mejor de tu paquéte de compensación?
Annual incentives and HMO benefits
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¿Qué son algunas de las mejores cosas de tu equipo?
Very independent and reliable in delivering to the expectations
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¿Qué es lo que te hace más feliz en el trabajo?
My peers and our agents who look up to us.
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¿Qué son algunas de las mejores cosas de tu equipo?
People are mostly resilient and would make things work even with little resources
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¿Qué va mal y cómo puede mejorarse?
Too many chains of approvals that cause delays and untimeliness thus losing the essence of things.
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¿Qué es lo más positivo de la cultura y el ambiente de tu empresa?
he company prioritizes creating a supportive and inclusive workspace where employees feel valued and encouraged to grow professionally.
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¿Qué necesita mejorar el equipo directivo?
High focus on financials is understandable but pushing for unrealistic targets is impacting our strategies and putting the leaders on the ground on a very tight situation.
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¿Por qué te sientes menospreciado y que podría hacerte sentir mejor sobre tu compensación?
not for me but for our agents here in Palawan. They are earning very low salary not even enough to get by as cost of living despite it being outside NCR is very high.
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