Foundever Empresa Reclamada
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. leer más
Since the merger, it has been horrible.
Brevemente describa su total experiencia en el trabajo
I love what I do, helping others. However, I believe that if rules are there they should be applied to everyone, not just some. There needs to be better support from the Team Leaders above the Coaches.
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¿Qué son algunas de las mejores cosas de tu equipo?
Everyone works together to help each other.
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¿Qué es lo más positivo de la cultura y el ambiente de tu empresa?
The Coach and Team we have.
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¿Qué va mal y cómo puede mejorarse?
Getting rid of the "favoritism".
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¿Qué es lo más positivo de la cultura y el ambiente de tu empresa?
The most positive is the Team Leads that our Team has, we have 2.
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¿Qué va mal y cómo puede mejorarse?
Everyone needs to be in compliance with PEAKOS. This is not happening. There is too much favoritism going on.
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¿Qué son algunas de las mejores cosas de tu equipo?
The fact that we get along and all work together as a team to keep our metrics up, as well as being connected.
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¿Qué es lo que más te gusta de tu equipo directivo?
This is only in regards to my direct leadership (Coaches), they provide inclusion, excellent coaching's, guidance, a sense of belonging, and caring about each of us. I do not see this from some that are their leaders.
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¿Qué es lo que más te gusta de tu equipo directivo?
In all honesty, since the merger it seems that the 'newer" side of the leadership team shows a lot of "favoritism" and not enough of everyone being treated the same. There are too many people who are not in line with PEAKOS,
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¿Por qué te sientes menospreciado y que podría hacerte sentir mejor sobre tu compensación?
Having a better pay rate, benefits where we can afford to see the doctor, having VSP as our eyesight plan again. Starting the engagement for ALL associates in Teams, with the perks like we used to have in STC. Like winning items, occurrence buy backs, gift cards, etc.
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¿Por qué te sientes menospreciado y que podría hacerte sentir mejor sobre tu compensación?
The cost of living has continued to go up, however our pay has not. We do not feel the need to get rich, however, we shouldn't have to struggle with paying bills, getting health/eye care, and necessities. Raising the pay health coverage with lower deductibles. Please bring back VSP for eye care.
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