Foundever Empresa Reclamada
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. leer más
PTO get s denied and if you don't use it you lose it. I lost my sick time when this company took over, lost 90+ hrs.. I cannot achieve good bonuses because I am set up for failure. I miss us being Sykes, they cared about us more.
¿Qué es lo más positivo de la cultura y el ambiente de tu empresa?
My colleagues, we are like family.
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¿Qué es lo mejor de tu paquéte de compensación?
The best part of the compensation is my is that I get a paycheck.
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¿Qué son algunas de las mejores cosas de tu equipo?
They are fun to be around, have a sense of humor and hate this place as much as I do.
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¿Qué va mal y cómo puede mejorarse?
Upper management does not have our back. The environment is toxic, Upper management needs to know what is happening, stop rewarding bad behavior and allow Coaches to hold agents accountable. Don't believe everything the agent says and nothing we say. Stop the drug and alcohol use.
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¿Qué necesita mejorar el equipo directivo?
Appreciating us. Not threatening us with termination. Protecting us from the client. Protecting us from the agents under us. I do not feel safe and secure in my job and I have worked here for 10 years. We do not get any support from the upper management.
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