Foundever Empresa Reclamada
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. leer más
Career development trainings and mentorship is a plus.
¿Qué es lo que más te gusta de tu equipo directivo?
Knowledge and skills development support
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¿Qué es lo que más te gusta de tu equipo directivo?
Mentoring and management skills shared.
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¿Qué debe cambiar para mejorar la cultura de la empresa?
Performance-related pay to deserving associates.
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¿Por qué te sientes menospreciado y que podría hacerte sentir mejor sobre tu compensación?
Competitive compensation and salary alignment based on campaign assignment and consistent performance.
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¿Qué son algunas de las mejores cosas de tu equipo?
I have few agents that shows leadership skills and are reliable in times of performance needs.
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¿Qué es lo que te hace más feliz en el trabajo?
Thinking I have a job and still getting paid every 13th and 28th of the month to support my daily needs.
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¿Qué son algunas de las mejores cosas de tu equipo?
Majority understands the business need and go out of the box to meet client standards. Consistent performance with minimal supervision and proactive sharing of observation within the team.
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¿Qué debe cambiar para mejorar la cultura de la empresa?
Faster approval of promised financial benefits such as basic pay increase. Make each department perform so others will not have to carry the task. Such as Coach performing Workforce and Report Analyst task.
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¿Por qué te sientes menospreciado y que podría hacerte sentir mejor sobre tu compensación?
Moved to a campaign that has higher basic pay bracket and working hard to keep the campaign performing amid pandemic and WFH set up of direct reports, no basic pay alignment until present except for the rank & file being supported. Handling alone 27 agents down to 21. No QA, no trainer.
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