
The Work. The customers. The Agents
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That they challenge me and are open to innovations.
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Their attitude, Jokes, Work ethic, and the fact that everyone is a team player.
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As far as culture is concerned I like its focus to excellence. Environment in the company I like that everyone challenges each other to do their very best.
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The Bonuses based on your performance, and the team collectively reaching the KPI are nice boosters to promote performance. However a pay increase for agents in difficult and demanding tasks would be a nice marketing ploy to attract potential hires and may also be a way to retain employees.
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