
Getting it on time every month and not have latencies.
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They are all handworking people that work longer hours than they are paid for and support everybody.
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I do not like the stress that comes usually from something that is not even worthy of being stressful.
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The high level executives have not raised through the ranks and have no idea how it is to be an agent.
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To either get the workload for 8 hours (and not 12 packed into 8), or get paid for 10 hours of work.
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