Foundever Compagnie réclamée
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Lire la suite
I go to work because I'm excited to work with my colleagues and I love what I am currently doing which is for engagement. But some leaders are making us stressed and some personal issues of my team mates are also affecting our performance.
Décrivez brièvement votre expérience globale dans votre entreprise.
Good at first, but not consistent, and they will be bad on taking care of the employees eventually as they are very focused on making money.
Décrivez brièvement votre expérience globale dans votre entreprise.
Terrible management and terrible workplace
Décrivez brièvement votre expérience globale dans votre entreprise.
Overall it has been a pleasure working here.
Qu’est-ce qui est le plus positif à propos de la culture et de l’environnement de votre entreprise?
People are focused on executing their tasks.
Qu’est-ce qui vous rend le plus heureux au travail?
Being able to do my tasks efficiently.
Qu’est-ce que vos collègues doivent améliorer et comment pouvez-vous mieux travailler ensemble?
Almost everyone is on low morale
Qu’est-ce qui vous plaît le plus dans l’équipe de direction?
They are focused on quality which is good.
Quelles sont les meilleures choses à propos de votre équipe?
We have one goal and drive.
Quelles sont les meilleures choses à propos de votre équipe?
It is a pretty calm and peaceful environment.
Qu’est-ce qui est le plus positif à propos de la culture et de l’environnement de votre entreprise?
Everyone listen and respect each other.
Que faut-il changer pour améliorer la culture de l’entreprise?
Don’t sugar coat every
De quoi l’équipe de direction a-t-elle besoin pour s’améliorer?
They are keeping bad managers
Qu’est-ce qui vous plaît le plus dans l’équipe de direction?
They make sure that we have work and place on a specific account.
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
The basic pay of an associate here is at Php12000 and supervisor at Php25000
Qu’est-ce qui est le plus positif à propos de la culture et de l’environnement de votre entreprise?
Just the redeployment process and nothing else. Overall, they do not consider the circumstances of their employees.
Quelle est la meilleure partie de votre programme de rémunération?
It is a well balanced package. in terms of work load, risks and pay. Especially in these times.
Qu’est-ce qui vous rend le plus heureux au travail?
My participation in engagement team and the fact that I have my friends. I also want to highlight the recognitions we received and the support of my team.
Qu’est-ce qui ne va pas et comment cela peut-il être amélioré?
High salary which would suit the job they are demanding from us. Also, consider the situation we are facing right now, why pull out shuttles when there is no enough public transportation during midnight?
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
Proper boost tagging is endorsed properly whenever we transfer to new account. They didn't even aligned my salary on my previous account until a I got transferred to my new program. Salary could've been resolved or aligned prior to me transferring to another program.
De quoi l’équipe de direction a-t-elle besoin pour s’améliorer?
Consider the physical and mental health of the employees, and do not focus too much on creating money. Try doing what the employees are doing for the company so you would know what it feels like before making any decision that would compromise the employees.
Qu’est-ce que vos collègues doivent améliorer et comment pouvez-vous mieux travailler ensemble?
If referring to the managers, they need to learn on fighting for the agents. They need to know how hard it is to do what the client is demanding, and they should not accept it without asking how the employees are doing with the job. Don't accept without knowing anything.
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
Low salary, they have conducted surveys for the past 2 years, and it is very obvious that most of the employees asked for a higher salary, but no action made for this. It's okay to have the value they gave us; however, it does not meet the job we are doing. Also, consider to bring back shuttles!
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