Foundever Compagnie réclamée
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Lire la suite
I was a top agent when I started to work on this company. Then I was affected by a coach mistake on data. That really struck me. Anybody do something to help me out.
Quelles sont les meilleures choses à propos de votre équipe?
Focused on details, serve oriented, persistence.
Qu’est-ce qui est le plus positif à propos de la culture et de l’environnement de votre entreprise?
The general values are great it there were applied precisely on my campaign. Campaign: CAPONE FDO.
Qu’est-ce qui ne va pas et comment cela peut-il être amélioré?
Good question. I've been really suggesting calibration and requesting solutions regarding some areas of opportunity into the campaign. However, management did not answer or simply needs a lot of time to say something that can not resolve holistically. My advice, management needs to listen their agen
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
Regarding my campaign, we frequently have been trained in order to handled a new LOB. which it means, new knowledge and new practices need to be develop. In fact, we are handling more than 1 queue without any new compensation, bonuses are not in cash being just for $50.
De quoi l’équipe de direction a-t-elle besoin pour s’améliorer?
They need to listen carefully when agents provide feedback regarding wrong actions taken by coaches that only serve to their own interest. OM are always believing blindly in their coaches, what it makes that agents do not trust on their superiors or management because they do not believe on us.
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