Foundever – Colleagues/ team is good but training/ documentation unacceptable | Comparably

Foundever – Colleagues/ team is good but training/ documentation unacceptable

Foundever Compagnie réclamée
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Lire la suite
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EMPLOYÉ
PARTICIPANTS
4898
TOTAL
NOTATIONS
142001

Colleagues/ team is good but training/ documentation unacceptable

Quelle est la meilleure partie de votre programme de rémunération?

I dont know what compensation package this refers to?

Quelles sont les meilleures choses à propos de votre équipe?

Everyone really tries their best and help each other with the poor information we have

Qu’est-ce qui ne va pas et comment cela peut-il être amélioré?

It can be improved by proper communication and documentation/ training. Sending messages and emails telling dont do X or you need to do X doesnt really motivate

De quoi l’équipe de direction a-t-elle besoin pour s’améliorer?

Firstly the training was the worst I have ever experienced. The trainers were good but we basically lack everything we need to do our job. There arent enough documents, when an employee leave, information and knowledge will leave as we store all information we learned verbally in our memory.

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