Foundever Compagnie réclamée
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Lire la suite
Good experience overall, this is due to good leaders I've had on the past. It should not depend on a person, the good leadership should be a standard that the company thrives for.
Qu’est-ce qui est le plus positif à propos de la culture et de l’environnement de votre entreprise?
the engagement between members of each team
Qu’est-ce qui est le plus positif à propos de la culture et de l’environnement de votre entreprise?
The put value on the agents
Qu’est-ce qui vous rend le plus heureux au travail?
learning, developing new skills, interacting with my team
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
Salary should be ore competitive and targets for bonuses more archivable.
Quelle est la meilleure partie de votre programme de rémunération?
Salary and contract. Unfortunately when you reach certain leadership roles within the company you dont have time available to enjoy certain benefits
De quoi l’équipe de direction a-t-elle besoin pour s’améliorer?
Better organizational processes, we depend to much on POC and not in standardized & clear processes (ER processes, HR processes, TA selection processes & compensation) the organizational skills from many team leaders are not developed.
Qu’est-ce qui ne va pas et comment cela peut-il être amélioré?
the leaders of each team are being selected as per the perception that the selection panel has, and not structured tests that allow them to actually understand the skills of the person. It can be very bias.
Qu’est-ce que vos collègues doivent améliorer et comment pouvez-vous mieux travailler ensemble?
Organizational and time management skills are very weak within the company. It is perceived that the more time that you spend in meetings the more productive you are, which is incorrect. And operational processes are not documented from team leaders at all.
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