Foundever Compagnie réclamée
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Lire la suite
It has been a great opportunity to gain experience and learn new skills. I have received support of coaches and trainers and they have been patient and willing to help all the time.
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
Better payment rates for sure.
Quelles sont les meilleures choses à propos de votre équipe?
We help each other in order to take the best steps to help the customer.
Qu’est-ce qui vous plaît le plus dans l’équipe de direction?
They try to help but unfortunately not all things are in their hands. They have the intention.
Qu’est-ce qui ne va pas et comment cela peut-il être amélioré?
Usually we don't provide a resolution to customers and they keep calling and being told the same thing for days. The resolution process is very slow for a high percentage of the calls we take everyday.
Que faut-il changer pour améliorer la culture de l’entreprise?
There are many things that need to change. I think that we need to care about people more genuinely,is not about just saying that employees are first but we need to show that with actions to benefit the workers.
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