Foundever Compagnie réclamée
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Lire la suite
It's like the safe option for people who don't have experience at working but definitely it's not a place I would work for the rest of my life. It's sad that we're trated like ants, one goes and there's another taking the place. We're considering just like numbers and KPIS, we stopped being human
De quoi l’équipe de direction a-t-elle besoin pour s’améliorer?
Recognise agent's value and don't consider them as a machine or a number.
Quelles sont les meilleures choses à propos de votre équipe?
We all agree about the unfair conditions and it's a small team so it's easy to relate with team mates.
Que faut-il changer pour améliorer la culture de l’entreprise?
We shouldn't have to choose between eating or doing company's actvities. I think it will not hurt to propose some activities or events during work time for some agents, for example excellence club
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
If you're a good worker, they don't recognise, I feel that if I do a better work, the only thing I will get instead of benefits or rewards etc is more work and more pression.
Qu’est-ce qui ne va pas et comment cela peut-il être amélioré?
My mental health is in danger as well as my physical health, I don't have any motivation and I tried to talk to managers but "they can't do anything about it even if they understand" They encourage us to talk but I don't see much support or solutions.
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