Foundever Compagnie réclamée
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Lire la suite
Associates are as important as the higher management and everybody in the company should facilitate and polish their work. They are the company's ambassadors to the clients.
Quelles sont les meilleures choses à propos de votre équipe?
Divergence, different backgrounds, ages, education, personalities
Qu’est-ce qui vous rend le plus heureux au travail?
To solve problems, my way (within the given framework)
Qu’est-ce qui vous plaît le plus dans l’équipe de direction?
Although inexperienced, she has a talent for management. She is willing to help and doesn't hide the fact that she has a lot to learn
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
No doubt. The right to rate things on a regular basis, also some TLs should be chosen more carefully. Agents are the backbone, and should be treated with more respect.
Que faut-il changer pour améliorer la culture de l’entreprise?
It has to be absolutely clear, the associates are the backbone, and not the staff on which some people exercise their authoritarian skills. In the end, they know the job at hand, better than the managers
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