Foundever Compagnie réclamée
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Lire la suite
It's been challenging since day 1, knowing the tools in messaging and how to find a proper answer fast, then my transition to voice was hard, we only had 3 weeks even if I only had 2 months working in messaging, but til today it has been satisfying and makes me proud of myself
Décrivez brièvement votre expérience globale dans votre entreprise.
It has been extremely satisfactory, we always have challenges, always learning, studying KA's QT's, we have to keep ourselves actualized to provide the best customer service.
Qu’est-ce qui vous plaît le plus dans l’équipe de direction?
my direct TL is caring, always supportive
Qu’est-ce qui est le plus positif à propos de la culture et de l’environnement de votre entreprise?
Always showing respect for all of us
Quelle est la meilleure partie de votre programme de rémunération?
my max bonus, my chair they provided money to buy it, I have my screen to avoid eye issues
Quelles sont les meilleures choses à propos de votre équipe?
they are always there in case any of us has issues, questions, inquiries, we work as a great team
Qu’est-ce qui vous rend le plus heureux au travail?
This work takes my best and keeps challenging me, and also we have enough time to take cases, write notes, two breaks, one hour lunch.
Qu’est-ce qui vous plaît le plus dans l’équipe de direction?
They always are looking into their advocates needs, they are aware of each of us and give useful info and tools to get our jobs better
Qu’est-ce qui vous rend le plus heureux au travail?
Solving issues, some of the cx's calling are REALLY mad about something and most of the times I can make them feel better, that makes me feel great
Quelles sont les meilleures choses à propos de votre équipe?
I have the best team! Usually there are some guys from other teams asking here for swaps, covers or help because in my team there's always someone willing to help, also between us if we have some inquiry always someone answers :)
Quelle est la meilleure partie de votre programme de rémunération?
Sometimes it might seem that it takes too much to have all compensation (productivity bonuses) but I've realized is just matter to embrace your job, be empathic, try to understand they all are having money issues (Cash App) be kind, and everything will flow. I love being helpful.
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