Foundever Compagnie réclamée
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Lire la suite
The experience has been very diverse, but in the end the positive wins. The part where I was least satisfied was at the beginning of the process, almost at the end of the training, when you were supposedly ALREADY HIRED and it turns out that there is a zoom meeting where the client evaluates whether
Qu’est-ce qui vous plaît le plus dans l’équipe de direction?
that the things they say are fulfilled in a timely manner
Quelles sont les meilleures choses à propos de votre équipe?
Respect, honesty and the freedom to say anything without being judged
Qu’est-ce qui est le plus positif à propos de la culture et de l’environnement de votre entreprise?
They always try to keep the agents motivated through dynamics and rewards.
Qu’est-ce qui vous rend le plus heureux au travail?
When at the end of a successful interaction I can say "Another happy customer"
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
I find it a little unfair that in order to get the CSAT bonus, in follow-up calls sometimes customers use the survey to vent their anger or give bad comments about bad experiences and that affects you and one had nothing to do with the resolution of their complaints. and deny complaints at the same
Other Employee Reviews for Foundever
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