Foundever Compagnie réclamée
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Lire la suite
15 years with the company, legacy Sykes employee, I've always felt proud and grateful with the company until it was acquired by Sitel. Since then it has felt like we don't have other mission but to make money, no matter the cost, including cutting incentives and benefits for employees like us.
De quoi l’équipe de direction a-t-elle besoin pour s’améliorer?
Improve communication, set realistic expectations according to the challenges of the business.
Quelles sont les meilleures choses à propos de votre équipe?
Sense of unity, support, friendship and solidarity. All that while being competitive and produce great performance results
Qu’est-ce qui est le plus positif à propos de la culture et de l’environnement de votre entreprise?
This needs to improve. One positive thing is the fact that we're all in this together, whether it is the poor salary or the demands of the company for profits we all stick together and push through (for now).
Qu’est-ce qui ne va pas et comment cela peut-il être amélioré?
I feel undervalued when I look at a record of almost 5 years with no intend of reviewing salary increases. At the same time, the bonus (HPP) has become more unattainable after the finance and upper Ops team have modified the gatekeepers, I'm making less than previous years while performing better.
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
I feel undervalued when I look at a record of almost 5 years with no intend of reviewing salary increases. At the same time, the bonus (HPP) has become more unattainable after the finance and upper Ops team have modified the gatekeepers, I'm making less than previous years while performing better.
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