Foundever Compagnie réclamée
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Lire la suite
In the last couple of years I feel unsecure about my current position and not because of my performance which tends to be way higher than the average coach. I've seen many accounts closing in such a short period of time, and the general consensus is that it has to do with higher management decisions
Qu’est-ce qui vous plaît le plus dans l’équipe de direction?
My leader does seem to care about the team.
Qu’est-ce qui est le plus positif à propos de la culture et de l’environnement de votre entreprise?
The work from home option.
Qu’est-ce qui ne va pas et comment cela peut-il être amélioré?
Everyone hates having to work on site even once a month and it just means a day lost due to the "activities" planned, which increases the workload for the rest of the week; and you can multiply it by the amount of days going to the site.
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
We do a lot of things in our position as coaches and the pay gap between an agent and a coach is sometimes non existent if they do OT, which a coach sometimes is even restricted from doing; even when we stay after our shift completing a request from higher management it is not considered or paid.
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