Foundever Compagnie réclamée
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Lire la suite
PTO get s denied and if you don't use it you lose it. I lost my sick time when this company took over, lost 90+ hrs.. I cannot achieve good bonuses because I am set up for failure. I miss us being Sykes, they cared about us more.
Qu’est-ce qui est le plus positif à propos de la culture et de l’environnement de votre entreprise?
My colleagues, we are like family.
Quelle est la meilleure partie de votre programme de rémunération?
The best part of the compensation is my is that I get a paycheck.
Quelles sont les meilleures choses à propos de votre équipe?
They are fun to be around, have a sense of humor and hate this place as much as I do.
Qu’est-ce qui ne va pas et comment cela peut-il être amélioré?
Upper management does not have our back. The environment is toxic, Upper management needs to know what is happening, stop rewarding bad behavior and allow Coaches to hold agents accountable. Don't believe everything the agent says and nothing we say. Stop the drug and alcohol use.
De quoi l’équipe de direction a-t-elle besoin pour s’améliorer?
Appreciating us. Not threatening us with termination. Protecting us from the client. Protecting us from the agents under us. I do not feel safe and secure in my job and I have worked here for 10 years. We do not get any support from the upper management.
Other Employee Reviews for Foundever
×