Foundever Compagnie réclamée
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Lire la suite
terrible! in the 360 english retail acc the agents are victims of abuse of authority, we cannot take vacations, no free times, no part times changes, we are forced to work for extended periods of time... they do not care about the healthy of their employees of their personal lives!!
Décrivez brièvement votre expérience globale dans votre entreprise.
There is abuse of authority on this account capitalone 360 English core retail
Quelles sont les meilleures choses à propos de votre équipe?
they are alive and have jobs
Qu’est-ce que vos collègues doivent améliorer et comment pouvez-vous mieux travailler ensemble?
I do not care about this
Qu’est-ce qui est le plus positif à propos de la culture et de l’environnement de votre entreprise?
they give a vacation day on the birthday only...
Qu’est-ce qui est le plus positif à propos de la culture et de l’environnement de votre entreprise?
The days off for sure
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
there is not part times nor LOA free time on the capitalone 360 english core retail account
De quoi l’équipe de direction a-t-elle besoin pour s’améliorer?
There is abuse of authority performed by the account leader Mariana Martinez on the capitalone 360 english core retail.
Qu’est-ce qui ne va pas et comment cela peut-il être amélioré?
there is abuse of authority performed by the account leader Mariana Martinez towards the agents! there are no vacations availability, no free time ( LOA) no part times on this account Capitalone 360 english core retail account
De quoi l’équipe de direction a-t-elle besoin pour s’améliorer?
In the capitalone 360 english retail account, there is not vacations available during whole year, there is no scheduled changes or part times so I cannot look after my son, there is only abuse of authority and slavery here! The account manager Mariana should be replaced!
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
We are getting paid $1060 monthly here in capitalone and now we are taking calls for two different card marks mastercard and discover when we used to work only with martercard so now we have more work to do but we are getting paid the same low salary.... we want a better salary
Qu’est-ce qui ne va pas et comment cela peut-il être amélioré?
In the capitalone 360 english retail acc there is no vacations during the whole year, there is no part times, there is no LOA, is like the new slavery, more like a jail than a job, I cannot look after my son, In the parking slots there is no space and no assigned spots for the employees.
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