Foundever – Colleagues/ team is good but training/ documentation unacceptable | Comparably

Foundever – Colleagues/ team is good but training/ documentation unacceptable

Foundever società ha sostenuto
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. leggi di più
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DIPENDENTE
PARTECIPANTI
4898
Nominale
Complessiva
142001

Colleagues/ team is good but training/ documentation unacceptable

Qual è la parte migliore del tuo compenso?

I dont know what compensation package this refers to?

Quali sono alcune delle cose migliori della tuo team?

Everyone really tries their best and help each other with the poor information we have

Che cosa sta andando male e come può essere migliorato?

It can be improved by proper communication and documentation/ training. Sending messages and emails telling dont do X or you need to do X doesnt really motivate

Che cosa deve fare il gruppo dirigente per migliorare?

Firstly the training was the worst I have ever experienced. The trainers were good but we basically lack everything we need to do our job. There arent enough documents, when an employee leave, information and knowledge will leave as we store all information we learned verbally in our memory.

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