Foundever società ha sostenuto
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. leggi di più
Good experience overall, this is due to good leaders I've had on the past. It should not depend on a person, the good leadership should be a standard that the company thrives for.
La cosa più positiva della cultura e l'ambiente presso la tua azienda?
the engagement between members of each team
La cosa più positiva della cultura e l'ambiente presso la tua azienda?
The put value on the agents
Che cosa ti rende più felice sul posto di lavoro?
learning, developing new skills, interacting with my team
Perché ti senti sottovalutato e che cosa ti farebbe sentire meglio con il tuo compenso?
Salary should be ore competitive and targets for bonuses more archivable.
Qual è la parte migliore del tuo compenso?
Salary and contract. Unfortunately when you reach certain leadership roles within the company you dont have time available to enjoy certain benefits
Che cosa deve fare il gruppo dirigente per migliorare?
Better organizational processes, we depend to much on POC and not in standardized & clear processes (ER processes, HR processes, TA selection processes & compensation) the organizational skills from many team leaders are not developed.
Che cosa sta andando male e come può essere migliorato?
the leaders of each team are being selected as per the perception that the selection panel has, and not structured tests that allow them to actually understand the skills of the person. It can be very bias.
Di cosa hanno bisogno i tuoi colleghi migliorare e come si potrebbe lavorare meglio insieme?
Organizational and time management skills are very weak within the company. It is perceived that the more time that you spend in meetings the more productive you are, which is incorrect. And operational processes are not documented from team leaders at all.
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