Foundever società ha sostenuto
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. leggi di più
It has been a great opportunity to gain experience and learn new skills. I have received support of coaches and trainers and they have been patient and willing to help all the time.
Perché ti senti sottovalutato e che cosa ti farebbe sentire meglio con il tuo compenso?
Better payment rates for sure.
Quali sono alcune delle cose migliori della tuo team?
We help each other in order to take the best steps to help the customer.
Cosa ti piace di più del team di leadership?
They try to help but unfortunately not all things are in their hands. They have the intention.
Che cosa sta andando male e come può essere migliorato?
Usually we don't provide a resolution to customers and they keep calling and being told the same thing for days. The resolution process is very slow for a high percentage of the calls we take everyday.
Che cosa si deve cambiare affinché la cultura aziendale migliore?
There are many things that need to change. I think that we need to care about people more genuinely,is not about just saying that employees are first but we need to show that with actions to benefit the workers.
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