Foundever società ha sostenuto
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. leggi di più
it has be a roller coaster of information and emotions, there is a huge gap of information between training and the work environment, the supervisors, again think they are not qualified enough to be in charge of this persons, most of the people just think what should be the right but they are wrong.
Che cosa deve fare il gruppo dirigente per migliorare?
better personal treatment, a whole training for how to manage a team will be very helpful, be more professional.
Che cosa sta andando male e come può essere migliorato?
I'm a musician, not a person who is interested in working for some company and dealing with other people issues, but the need is strong
Di cosa hanno bisogno i tuoi colleghi migliorare e come si potrebbe lavorare meglio insieme?
They need to read the KA in order to understand why they are posted and besides read seriously the articles, they need to understand what they are reading, follow the proper workflow and use the common sense to solve their doubts
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