Foundever società ha sostenuto
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. leggi di più
I feel my experience has been fluctuant. I have had great people as OMs such as Ken Caldera and Syndi Hernandez. However lately I have not felt part of this company anymore. I feel that due to the lack of coaches available, we are burned out. And if one of us gets sick, we need to cover them
Che cosa deve fare il gruppo dirigente per migliorare?
People Skill and motivating their employees to build loyalty. This type of job is enough stressing to put more unnecessary preassure.
Perché ti senti sottovalutato e che cosa ti farebbe sentire meglio con il tuo compenso?
Other companies within the same industries are receiving a better salary and also better benefits such as insurance for them and their families.
La cosa più positiva della cultura e l'ambiente presso la tua azienda?
I like that we are very organized. Working with Syndi Hernandez has been great, she teaches us when there is something unknown however the rest of the managers just stay in their office all day long.
Di cosa hanno bisogno i tuoi colleghi migliorare e come si potrebbe lavorare meglio insieme?
I feel that they are feeling tired therefore they are leaving the company and they are also not complying with their completions. To improve this, we need to have more people for the coach position to remove some stress.
Che cosa sta andando male e come può essere migliorato?
The closing schedule is hard and we proposed to OMtt Maria Miranda to rotate us but this was not taken into account. Also it does not feel as a team. Coaches are leaving due to the amount of job we have. We love this account but there is so much to do that it is impossible to handle.
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