Foundever società ha sostenuto
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. leggi di più
It's like the safe option for people who don't have experience at working but definitely it's not a place I would work for the rest of my life. It's sad that we're trated like ants, one goes and there's another taking the place. We're considering just like numbers and KPIS, we stopped being human
Che cosa deve fare il gruppo dirigente per migliorare?
Recognise agent's value and don't consider them as a machine or a number.
Quali sono alcune delle cose migliori della tuo team?
We all agree about the unfair conditions and it's a small team so it's easy to relate with team mates.
Che cosa si deve cambiare affinché la cultura aziendale migliore?
We shouldn't have to choose between eating or doing company's actvities. I think it will not hurt to propose some activities or events during work time for some agents, for example excellence club
Perché ti senti sottovalutato e che cosa ti farebbe sentire meglio con il tuo compenso?
If you're a good worker, they don't recognise, I feel that if I do a better work, the only thing I will get instead of benefits or rewards etc is more work and more pression.
Che cosa sta andando male e come può essere migliorato?
My mental health is in danger as well as my physical health, I don't have any motivation and I tried to talk to managers but "they can't do anything about it even if they understand" They encourage us to talk but I don't see much support or solutions.
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