Foundever società ha sostenuto
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. leggi di più
It's been challenging since day 1, knowing the tools in messaging and how to find a proper answer fast, then my transition to voice was hard, we only had 3 weeks even if I only had 2 months working in messaging, but til today it has been satisfying and makes me proud of myself
Descrivere brevemente la vostra esperienza complessiva presso la vostra azienda
It has been extremely satisfactory, we always have challenges, always learning, studying KA's QT's, we have to keep ourselves actualized to provide the best customer service.
Cosa ti piace di più del team di leadership?
my direct TL is caring, always supportive
La cosa più positiva della cultura e l'ambiente presso la tua azienda?
Always showing respect for all of us
Qual è la parte migliore del tuo compenso?
my max bonus, my chair they provided money to buy it, I have my screen to avoid eye issues
Quali sono alcune delle cose migliori della tuo team?
they are always there in case any of us has issues, questions, inquiries, we work as a great team
Che cosa ti rende più felice sul posto di lavoro?
This work takes my best and keeps challenging me, and also we have enough time to take cases, write notes, two breaks, one hour lunch.
Cosa ti piace di più del team di leadership?
They always are looking into their advocates needs, they are aware of each of us and give useful info and tools to get our jobs better
Che cosa ti rende più felice sul posto di lavoro?
Solving issues, some of the cx's calling are REALLY mad about something and most of the times I can make them feel better, that makes me feel great
Quali sono alcune delle cose migliori della tuo team?
I have the best team! Usually there are some guys from other teams asking here for swaps, covers or help because in my team there's always someone willing to help, also between us if we have some inquiry always someone answers :)
Qual è la parte migliore del tuo compenso?
Sometimes it might seem that it takes too much to have all compensation (productivity bonuses) but I've realized is just matter to embrace your job, be empathic, try to understand they all are having money issues (Cash App) be kind, and everything will flow. I love being helpful.
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