Foundever società ha sostenuto
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. leggi di più
The experience has been very diverse, but in the end the positive wins. The part where I was least satisfied was at the beginning of the process, almost at the end of the training, when you were supposedly ALREADY HIRED and it turns out that there is a zoom meeting where the client evaluates whether
Cosa ti piace di più del team di leadership?
that the things they say are fulfilled in a timely manner
Quali sono alcune delle cose migliori della tuo team?
Respect, honesty and the freedom to say anything without being judged
La cosa più positiva della cultura e l'ambiente presso la tua azienda?
They always try to keep the agents motivated through dynamics and rewards.
Che cosa ti rende più felice sul posto di lavoro?
When at the end of a successful interaction I can say "Another happy customer"
Perché ti senti sottovalutato e che cosa ti farebbe sentire meglio con il tuo compenso?
I find it a little unfair that in order to get the CSAT bonus, in follow-up calls sometimes customers use the survey to vent their anger or give bad comments about bad experiences and that affects you and one had nothing to do with the resolution of their complaints. and deny complaints at the same
Other Employee Reviews for Foundever
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