Foundever società ha sostenuto
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. leggi di più
many people complain about the company internal and externally (social media) the image of the company is not good and so many people quit everyday which makes it worst, our clients are working with other call centers and they pay more in those places, customers are often angry and clients dont care
Che cosa deve fare il gruppo dirigente per migliorare?
leadership itself, they lack of it
Quali sono alcune delle cose migliori della tuo team?
my team with my TL is close and unite
Che cosa sta andando male e come può essere migliorato?
to work for a client that does not provide solutions to their customers can be a bad thing as we received all the backlash
Perché ti senti sottovalutato e che cosa ti farebbe sentire meglio con il tuo compenso?
load of work can be most of the times overwhelming, the nature of claims department is stressing, lots of people quit the job as the burnout take place.
La cosa più positiva della cultura e l'ambiente presso la tua azienda?
they create external and internal dynamics to stay interested, engaged and not bored, is not possible to participate in all of them as we have to reach our kpis and hours to cover daily
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