Foundever società ha sostenuto
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. leggi di più
It has been great, I've learned a lot, met a lot of great people who have supported me. However, there could be better follow up on leaders to make sure that they are doing all their tasks describe on job description. If not complying, remove give the opportunity to someone else who will value
Descrivere brevemente la vostra esperienza complessiva presso la vostra azienda
It has been very great full for the growing opportunities, but I considered that we have so many talented people who are disregarded to be developed. Talent is not appreciated if you don't agree with the ideas of the Managers/account leads and it is disappointing
Quali sono alcune delle cose migliori della tuo team?
They could support each other if needed
Che cosa ti rende più felice sul posto di lavoro?
Interacting with my people, helping when possible
Che cosa ti rende più felice sul posto di lavoro?
interact with agents, coaches, learning from the client
Quali sono alcune delle cose migliori della tuo team?
Reliability Diversity When it comes to get something done, you can count with them, but not always
La cosa più positiva della cultura e l'ambiente presso la tua azienda?
That there are growing opportunities, even when it is known to be limited only to the people that may be closest to the boss
Perché ti senti sottovalutato e che cosa ti farebbe sentire meglio con il tuo compenso?
No interest of my leaders on following up on salary rise, even when they are that there are other managers getting better paid than their people. No recognition
Cosa ti piace di più del team di leadership?
To look more to invest on their people, care more about their moral and nor only see the employees as a number. There have been several changes and it seems that Sitel Values have been lost lately
Che cosa si deve cambiare affinché la cultura aziendale migliore?
Go back to have a more set developmental plan. There is no follow up or willingness to develop those who seem to have the necessary skill for a job position. Stop having favoritism or priority to friends only.
Che cosa deve fare il gruppo dirigente per migliorare?
Communication, being honest and getting aligned with the requests they have. As well, taking more time to develop their people. They usually have the "too busy" card to not spent time for teaching and followimg up on us. There is no succession plan.
Perché ti senti sottovalutato e che cosa ti farebbe sentire meglio con il tuo compenso?
There are other call centers who paid better at my position, Coach, as well they have better wages for agents. It would be great to reconsider how the budget is being used and have it allocated for the ones who make it possible with the customer
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