SmileDirectClub – We need a different structure to be able to properly and timely help our customers | Comparably

SmileDirectClub – We need a different structure to be able to properly and timely help our customers

SmileDirectClub società ha sostenuto
SmileDirectClub is the next generation oral care company with the first medtech platform for teeth straightening. leggi di più
DIPENDENTE
PARTECIPANTI
217
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Complessiva
4611
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We need a different structure to be able to properly and timely help our customers

Cosa ti è piaciuto di più del processo del colloquio lavorativo?

The people were smiling, we were told about the great place to work it was, that this WAS NOT like any other call center and that we were customer centric

Perché ti senti sottovalutato e che cosa ti farebbe sentire meglio con il tuo compenso?

We don't have the 2 break all other companies provide and we work 6 days. Having only one day off does not allow time for family and clean the house. All one wants to do is sleep. Feels like a prison

This is concerning to see. We certainly value work life balance, and we know the value in time off and breaks. We hope you will discuss your concerns with your leaders and people support. We can be reached at [email protected].
Che cosa sta andando male e come può essere migliorato?

Management needs to manage, not come late (very )to work and sleep (and eat), then treat bad the ones taking care of the customers. it takes up to 10 minutes to get support. We get different answers and treat everyday. Not sure how leaders are selected. in general, the structure, the selection and

We're concerned by this, as we want our leaders to provide support and coaching to our team members in a responsible and consistent way. We sure hope you will reach out to discuss further at [email protected].

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