
Care, team player, kind and proactive
Leaders should properly filter the pressure, task management
At least an increase in salary and timely provision of incentives
Due process in every violation, just judgement from HR. other leaders just have to also assess the situation properly and avoid favoritism
Genuine care for people. Happy employee would remain not just for salary but for environment and benefits. Not just for agents but all employees for whichever position even in leaders or first liner managers/sups.