Foundever Empresa reivindicada
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. consulte Mais informação
After a considerable period of time with Sitel, this is the first time that the current leadership seems incapable of creating a strategy that is needed to 1. merge 2. create a roadmap for the future. This current leadership under "Endo" has created a divisive culture with silos.
No que os seus colegas poderiam melhorar e o que faria vocês trabalharem mais unidos?
Competency, responsiveness, attention to detail, action
Qual é a coisa mais positiva da cultura e do ambiente da sua empresa?
2022 - none, any culture we present isn't truthful
O que está ruim e como pode melhorar?
NA lack of transparency, lack of communication, lack of strategy where the merger is concerned.
Por que você se sente desvalorizado e o que faria você se sentir melhor compensado?
Compensation for the same work being done in NA is completely misaligned. Now that you have merged operations in NA, it is visible and causing associates who make less than their peers feel completely unvalued
No que a equipe de líderes deveria melhor?
The leadership team needs to assess the NA Structure, Verticals are not working, and no one is paying attention. The Support Structure for HR in NA has not been aligned since the merger, and it is causing chaos. Systems are not aligned, and leaders at the the core of your business are impacted.
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