Foundever Empresa reivindicada
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. consulte Mais informação
It has been a great opportunity to gain experience and learn new skills. I have received support of coaches and trainers and they have been patient and willing to help all the time.
Por que você se sente desvalorizado e o que faria você se sentir melhor compensado?
Better payment rates for sure.
Quais são algumas das melhores coisas da sua equipe?
We help each other in order to take the best steps to help the customer.
O que você mais gosta nos lideres?
They try to help but unfortunately not all things are in their hands. They have the intention.
O que está ruim e como pode melhorar?
Usually we don't provide a resolution to customers and they keep calling and being told the same thing for days. The resolution process is very slow for a high percentage of the calls we take everyday.
O que precisa melhor na cultura da empresa?
There are many things that need to change. I think that we need to care about people more genuinely,is not about just saying that employees are first but we need to show that with actions to benefit the workers.
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