Foundever Empresa reivindicada
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. consulte Mais informação
great place to work with some exceptions, is basically a blind bet, you have 30% chances to get a supervisor who got the position god's knows how and pray not to be on cap1 so you don't turn crazy with the unbearable pressure
Brevemente descreva a sua experiência na companhia.
Pretty good as long as you get out of Operations!! in OPS everything moves with "Communication" fancy word to describe favoritism.
O que precisa melhor na cultura da empresa?
Treat the rest of the people as you treat ops.
O que faz você mais feliz no trabalho?
Complicated task, complex challenges, the unstoppable amount of workload we have sometimes
No que os seus colegas poderiam melhorar e o que faria vocês trabalharem mais unidos?
Stop ignoring tasks through the day so you can do it on unnecessary Overtime.
No que os seus colegas poderiam melhorar e o que faria vocês trabalharem mais unidos?
first they need to start reading, not assuming and making problems bigger just because they did not read.
Por que você se sente desvalorizado e o que faria você se sentir melhor compensado?
My voice has no weight, as soon as my opinions involved Management of ops to make improvement it does not goes anywhere, therefore No more suggestions from me.
O que você mais gosta nos lideres?
They are nice educated people but their decision making is a big Bottle Neck Maker! get rid of so much burocracy, this is not a government place, is ridiculous, everybody looking who to blame!! not good.
O que você mais gosta nos lideres?
there is no leadership per se, most of the management team are more focused on results rather than people, most of them see agents as merely numbers. I am lucky to have a real leader on my team.
O que está ruim e como pode melhorar?
No training, no bonuses, no benefits, no solutions, no responses to my requests, more workload (outside of my duties) no way to improve anything because "it is what it is" Had to learn how everything works and teach other By myself! (without proper documentation just my experience)
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