Foundever Empresa reivindicada
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. consulte Mais informação
The experience has been very diverse, but in the end the positive wins. The part where I was least satisfied was at the beginning of the process, almost at the end of the training, when you were supposedly ALREADY HIRED and it turns out that there is a zoom meeting where the client evaluates whether
O que você mais gosta nos lideres?
that the things they say are fulfilled in a timely manner
Quais são algumas das melhores coisas da sua equipe?
Respect, honesty and the freedom to say anything without being judged
Qual é a coisa mais positiva da cultura e do ambiente da sua empresa?
They always try to keep the agents motivated through dynamics and rewards.
O que faz você mais feliz no trabalho?
When at the end of a successful interaction I can say "Another happy customer"
Por que você se sente desvalorizado e o que faria você se sentir melhor compensado?
I find it a little unfair that in order to get the CSAT bonus, in follow-up calls sometimes customers use the survey to vent their anger or give bad comments about bad experiences and that affects you and one had nothing to do with the resolution of their complaints. and deny complaints at the same
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