Foundever Empresa reivindicada
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. consulte Mais informação
It has been great, I've learned a lot, met a lot of great people who have supported me. However, there could be better follow up on leaders to make sure that they are doing all their tasks describe on job description. If not complying, remove give the opportunity to someone else who will value
Brevemente descreva a sua experiência na companhia.
It has been very great full for the growing opportunities, but I considered that we have so many talented people who are disregarded to be developed. Talent is not appreciated if you don't agree with the ideas of the Managers/account leads and it is disappointing
Quais são algumas das melhores coisas da sua equipe?
They could support each other if needed
O que faz você mais feliz no trabalho?
Interacting with my people, helping when possible
O que faz você mais feliz no trabalho?
interact with agents, coaches, learning from the client
Quais são algumas das melhores coisas da sua equipe?
Reliability Diversity When it comes to get something done, you can count with them, but not always
Qual é a coisa mais positiva da cultura e do ambiente da sua empresa?
That there are growing opportunities, even when it is known to be limited only to the people that may be closest to the boss
Por que você se sente desvalorizado e o que faria você se sentir melhor compensado?
No interest of my leaders on following up on salary rise, even when they are that there are other managers getting better paid than their people. No recognition
O que você mais gosta nos lideres?
To look more to invest on their people, care more about their moral and nor only see the employees as a number. There have been several changes and it seems that Sitel Values have been lost lately
O que precisa melhor na cultura da empresa?
Go back to have a more set developmental plan. There is no follow up or willingness to develop those who seem to have the necessary skill for a job position. Stop having favoritism or priority to friends only.
No que a equipe de líderes deveria melhor?
Communication, being honest and getting aligned with the requests they have. As well, taking more time to develop their people. They usually have the "too busy" card to not spent time for teaching and followimg up on us. There is no succession plan.
Por que você se sente desvalorizado e o que faria você se sentir melhor compensado?
There are other call centers who paid better at my position, Coach, as well they have better wages for agents. It would be great to reconsider how the budget is being used and have it allocated for the ones who make it possible with the customer
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