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Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. consulte Mais informação
It's getting worse. Years ago (until 2015/2016) I appreciated the culture at my site and I enjoyed going to work. Meantime my feeling: it's opportunistic & insider relationship from top (MD) to bottom (Site, HRM, LM). Short term no problem, mid-/long-termed I have some doubts reg sustainability.
Quais são algumas das melhores coisas da sua equipe?
We trust and respect each other. Open communication
O que faz você mais feliz no trabalho?
Working with the campaign team maids & developing them. Some friends at work.
No que a equipe de líderes deveria melhor?
Understand GOS and its principles. Almost everything is 'tick the box', quantity, not quality. I do not feel very respected and I'm suffering under decisions taken from my leadership team, which clearly influence my project negatively.
Por que você se sente desvalorizado e o que faria você se sentir melhor compensado?
Salary increases almost impossible. From line manager there's always a "proper" reason to reject it. Life became more expensive since 2015, salary remains on old level. NH management from external start with higher salaries. Line Manager takes decision with negative impact to my project financials
Qual é a coisa mais positiva da cultura e do ambiente da sua empresa?
In my site (DUS) I can see only very few positive things (building/location). Environment/culture is oportunistic. Be bold (raise your concerns in a constructive way) is a kind of NoGo --> it's more about saying "Yes", "no problem", "everything will be good". This is not the necessary basis for CI
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