Kaiser Permanente – Customer service, quality and development in managing appointments and responses to customer concerns, and questions, and their call back request. Complaints that are poorly handled and rarely handled by Kaiser. They fail to respond to phone calls. Or make excuses why they did not call for so long.
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Customer service, quality and development in managing appointments and responses to customer concerns, and questions, and their call back request. Complaints that are poorly handled and rarely handled by Kaiser. They fail to respond to phone calls. Or make excuses why they did not call for so long.