Kaiser Permanente CS Rep Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Open, helpful, knowledgeable, professional and personable.
Review from Customer Support Dept
they are very helpful and looking for health of everyone
Review from Customer Support Dept
They are working to balance regional policies with what works best for employees on the ground.
Review from Customer Support Dept
Nothing, they are always gone in meetings
Review from Customer Support Dept
They really give us good training
Review from Customer Support Dept
What does the leadership team need to get better at?
Consistency across the board in every facility
Review from Customer Support Dept
They need to get staffing together. On my unit we’re always doing the most with what feels like the absolute least
Review from Customer Support Dept
Supporting front-line staff! Stop lining your pockets with the work I do; while barely make it paycheck to paycheck.
Review from Customer Support Dept
Promoting tolerance in the work place
Review from Customer Support Dept
Better communication and equal work
Review from Customer Support Dept
What is the best part about your compensation package?
Flexibility and the insurance plans.
Review from Customer Support Dept
they provide good health services
Review from Customer Support Dept
Great benefits and employee discounts
Review from Customer Support Dept
I’m per diem so I don’t get benifits, but I heard something was in the works
Review from Customer Support Dept
Great compensation paid by company
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
The benefits are good don’t get me wrong, but there is absolutely no flexibility and it’s very much a corporate feel instea
Review from Customer Support Dept
KPWA medical assistants are paid on a lower scale than elsewhere in the country yet we have the highest cost of living,
Review from Customer Support Dept
I just beleive for all those hours I put in an 28th all of the stuff that I have to go through every single day without fail, that I should be paid more. It's the least that they could do.
Review from Customer Support Dept
What are some of the best things about your team?
hardworking and caring and looking good team
Review from Customer Support Dept
They all believe and work towards making the patient experience as good as possible.
Review from Customer Support Dept
Good team meetings and huddles
Review from Customer Support Dept
We all get along and work well together
Review from Customer Support Dept
Virtual Team Based Connections. The Newsletter is also a great connectivity project.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
There is so much division on my unit. And everyone is afraid to speak out in fear that the manager might retaliate
Review from Customer Support Dept
Management needs to appreciate the excellent work of the labor, and work in partnership.
Review from Customer Support Dept
Not tolerate the culture of bullying.
Review from Customer Support Dept
Meetings always end up feeling like the management , quality team, etc are completely out of touch with how hard it has become in the hospital. Patients are sicker than ever, more complex than before, and more demanding than ever but we have to beg for sufficient staffing, properly functioning equip
Review from Customer Support Dept
Many staff are bullies and have bad attitudes. They only care about their check not about the sick people we are to help. This attitude is wrong for this envoirnment. Get rid of toxic people and bring in people that care for others and want to help and are hospitable.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
different people from different culture are working under the same roof
Review from Customer Support Dept
Benefits and common goal make for a pleasant community
Review from Customer Support Dept
Good team environment and good teammates
Review from Customer Support Dept
Everyone help each other. If one person is to busy, someone will help with load
Review from Customer Support Dept
Respect. The nurses respect one another. The Hub MDs are the absolute best. Very knowledgeable and helpful in getting members to the correct disposition. They also provide rationales for their decisions.
Review from Customer Support Dept
What needs to change to make the company culture better?
Appreciate labor workers by compensating them fairly.
Review from Customer Support Dept
Enforce a zero tolerance policy of racial and religious discrimination.
Review from Customer Support Dept
Negativity brings around more negativity.
Review from Customer Support Dept
Stop hiring MBA's and bean counters that simply look at spreadsheets. Start creating an envoirnment of truly caring people from the CAO to the service staff. Too many complacent, lazy and uncaring selfish people. Stop trying to lure staff with the carrot for psp & then say no, we didnt make budget.
Review from Customer Support Dept
Tell people to stop bringing in their kids just because they got a paper cut.
Review from Customer Support Dept
What did you like most about the interview process?
A panel interview. It allows for different and varied questions and perspectives.
Review from Customer Support Dept
friendly interview and friendly people who are taking the interview.
Review from Customer Support Dept
It was more just talking to each other, instead of them having a list of question to answer
Review from Customer Support Dept
The process was very easy and comfortable
Review from Customer Support Dept
Appropriate questions, thorough discussion throughout the interview
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
Talking with members, especially the Golden members (seniors).
Review from Customer Support Dept
like to work and like the place i work
Review from Customer Support Dept
Interacting with patients who feel good about the services
Review from Customer Support Dept
I work from home and I have a good schedule
Review from Customer Support Dept
Going to work with my coworkers. We are also friends
Review from Customer Support Dept
What's going wrong and how can it be improved?
More clinical support in the form of additional Staffing
Review from Customer Support Dept
Kaiser needs to practice partnership with union and union members.
Review from Customer Support Dept
Often short staffed, not enough help, too many leaders to answer too
Review from Customer Support Dept
Stop protecting management when clearly after several lawsuits it’s the common denominator.
Review from Customer Support Dept
Begin to have a true LMP snd UBT, stop wasting millions of $ on salaries for people that push a fasle agenda of inclusion when noone believes it because the actions of the senior managers down do the DA's is just about volume of patients and cutting budgets.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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