
Listen to your teams on the front lines, don’t dismiss everything th
Spend money to make money. Increase wage budgets to align with increasing minimum wages
Hire the best person for the job rather than hiring to fill a quota.
Tying associate bonuses to customer satisfaction but limiting those bonuses to long term associates, meaning all new hires don’t care as it will not impact t
Bullies in leadership positions who skirt the line of legality to get their way. Demanding results and never saying thank you or offering appreciation, or capitalizing on a learning opportunity to help someone develop