Walmart CS Rep Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Third time working here. It has gone down the drain in efficiency.
Review from Customer Support Dept
What do you like best about the leadership team?
They look for opportunities not just to grow the business but the people who drive the business.
Review from Customer Support Dept
It's all new, still waiting for it to evolve
Review from Customer Support Dept
They are not all the same
Review from Customer Support Dept
I'm not sure how to answer that because I've never had the chance to meet any leadership team in person. In not even sure that we have a leadership team. I've never heard any employees or managers talk about a leadership team or any activity to find out about one either. I've never seen any poster
Review from Customer Support Dept
It is a little stressful at times but other than the it is a good kid and pays fairly well for the work I
Review from Customer Support Dept
What does the leadership team need to get better at?
Between micro managing and constantly threatening entire departments for the behavior of some, the atmosphere has gotten very hostile. And to constantly be told to do things against corporate policy is stressful. Do you turn them in and face retaliation? Or just keep dealing with it.
Review from Customer Support Dept
Working as a team. Communication. Caring about their employees. Not being lazy and watching as we as employees struggle when we need help.
Review from Customer Support Dept
being respectful of everyone and not talking about people behind their backs. Also the CSMs are always rude and rately ever available, not to mention, understaffed/underscheduled
Review from Customer Support Dept
Leadership on a store level needs to be more in tune with their employees and take advantage of employees who are experienced, educated, motivated and care. Executive leadership should stay out of politics and work on employee satisfaction.
Review from Customer Support Dept
Management and leadership. They focus on things that dont matter
Review from Customer Support Dept
What is the best part about your compensation package?
Stock options and bonuses are among the best parts of the compensation package offered.
Review from Customer Support Dept
Easy pay options and great selections
Review from Customer Support Dept
Vision coverage makes my glasses very affordable.
Review from Customer Support Dept
The extra earnings and benefits
Review from Customer Support Dept
Making money and working hard
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I have worked here 6 years, I’m cross-trained, I am certified to do a job only 3 people can do at my store. But since the raise of our minimum wage I am being paid the same as a new hire.
Review from Customer Support Dept
Better pay. Equal opportunities. Not being lied to for 6 months straight. Pay not being cut because of covid leave. My ppto used without my acknowledgement.
Review from Customer Support Dept
I have been passed over for ever position I applied for, and labeled negatively by some managers and store level HR
Review from Customer Support Dept
I would feel better if Walmart gave raises in accordance with merit rather than attendance. People who had 4 attendance points didn't receive a cost of living wage of only 1 or 2% for the year. I've been there for 5 years and am only making .22 cents more than new hires.
Review from Customer Support Dept
Higher pay and steady hours
Review from Customer Support Dept
What are some of the best things about your team?
Those of us that have been there for a while always have each other’s back’s. But the newcomers you can’t trust, so it’s hard to say what’s good about the entire team.
Review from Customer Support Dept
A commitment to develop personal skills and challenge growth and each other.
Review from Customer Support Dept
We have a great group who enjoy their jobs and put in a communal effort to get things done.
Review from Customer Support Dept
Some are wiling to help others.
Review from Customer Support Dept
We all get along and we focus on getting the job done
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Talking to me instead of acting on what they heard
Review from Customer Support Dept
They need to take pride in their work, take initiative, work hard, be thorough and pay attention to detail.
Review from Customer Support Dept
if they wouldn't show up late almost everyday and call in on every monday.
Review from Customer Support Dept
They can stop being so lazy
Review from Customer Support Dept
There are no real meetings with the overall staff. You are expected to be in your position at all times, and are often penalized if you leave your location to speak with management, if they're not hiding in the stock rooms.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Respect and teamwork are the best parts about culture.
Review from Customer Support Dept
The encouragement from other coworkers who see what happening to me
Review from Customer Support Dept
All of the front end managers are extremely disrespectful to everyone (to cashiers, customers, and people working customer service)
Review from Customer Support Dept
We're not micro-managed and we can joke around.
Review from Customer Support Dept
Since hourly associates struggle together with poor management, there are alot of connection amongst hourly associates. Numerous hourly associates are more educated than the actual managers in the store. We hourly associates work together to find solutions to issues to tackle store issues.
Review from Customer Support Dept
What needs to change to make the company culture better?
It is toxic and has been for close to a year. And calls to company ethics just never seem to help. Managers need to learn that positive energy gets more work done correctly than constant threats.
Review from Customer Support Dept
Communication and moral boosts from management
Review from Customer Support Dept
Management needs trained on how to manage teams. Management needs to listen when employees have concerns. Management needs to communicate and work WITH their team not against it.
Review from Customer Support Dept
my manager should get involved
Review from Customer Support Dept
Be more respectful and reasonable
Review from Customer Support Dept
What did you like most about the interview process?
There is little-to-no interview process for entry-level positions. Walmart likes to use it's online career assessment for determining whether someone would made a good employee. I just showed up and got the cashier job.
Review from Customer Support Dept
How well the interview was structured.
Review from Customer Support Dept
I want really interviewed, just offered a job
Review from Customer Support Dept
I was interviewed by store manager
Review from Customer Support Dept
The interview was a very positive experience. It made me excited about working at the store. The most impressive thing about the interview was that the manager encouraged me to ask questions about the position, in which I indeed did.
Review from Customer Support Dept
What would you improve about your company's interview process?
Not hire just anyone. They hire individuals that legitimately do not even want to be there. Then they don't even get trained for more than a day as they are sent off on their own.
Review from Customer Support Dept
There really wasnt one I just walked in and he said your hired
Review from Customer Support Dept
Make it more about working and less about personal details
Review from Customer Support Dept
They should look into the individual they are hiring more and not be so desperate for help
Review from Customer Support Dept
I would improve everything there
Review from Customer Support Dept
What makes you most happy at work?
The interaction I have with co-workers makes my day most enjoyable.
Review from Customer Support Dept
Feeling accomplished and helpful, making customers and Co-workers happy
Review from Customer Support Dept
Work helps get things off my mind
Review from Customer Support Dept
Earning a honest living for me and my family
Review from Customer Support Dept
My coworkers and customers make it all worthwhile.
Review from Customer Support Dept
What's going wrong and how can it be improved?
We need positive reinforcement. Discipline has it’s place and time, but when nothing anyone does is never good enough and what is wrong is the ONLY focus…. Workers become drained and depressed. Then the company, associates and customers all suffer from the hostile environment.
Review from Customer Support Dept
Constant gossip. You can't express yourself or concerns without being reprimanded. Management acts ad if they are better than employees and refuse to help anyone in need because they have better things to do, such as socializing with each other in the middle of the floors.
Review from Customer Support Dept
The negative talk by some managers and HR personnel, co-workers are/were being told about issues and things I questioned regarding me and how I was/am being treated within the company
Review from Customer Support Dept
My managers are terrible at their job and awfully disrespectful to everyone.
Review from Customer Support Dept
No advancement opportunity for those with experience, education, motivation, initiative, pride and who work hard to do things right. Opportunity is used for recruitment but that is it.
Review from Customer Support Dept
What do you like best about your company?
I like the communication we have
Review from Customer Support Dept
Great team and great customer experience
Review from Customer Support Dept
The smiles and the respect
Review from Customer Support Dept
I don't work there anymore
Review from Customer Support Dept
The people that I deal with everyday
Review from Customer Support Dept
What would you most like to see improved at your company?
The price on e the items needs to be a little clearer
Review from Customer Support Dept
Problem sovleing is the biggest problem
Review from Customer Support Dept
management, raises and training process
Review from Customer Support Dept
Fair treatment of employees
Review from Customer Support Dept
Cleanliness, pace of work
Review from Customer Support Dept