
Start with the basics: Common Professional Curtesy Company Internal Governance 100% buy in from All departments for Customer Success to make impact and do what it is intended to do Interdepartmental communications
Overall company governance is nonexistent. For example: emails are not answered in a timely fashion if at all, Slack is used as communication of record (which is terrible) and the poorest use of salesforce I have ever experienced between CS and Support. NO Clear Processes