Foundever Claimed Company
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. read more
Good experience overall, this is due to good leaders I've had on the past. It should not depend on a person, the good leadership should be a standard that the company thrives for.
What is most positive about the culture and environment at your company?
the engagement between members of each team
What is most positive about the culture and environment at your company?
The put value on the agents
What makes you most happy at work?
learning, developing new skills, interacting with my team
Why do you feel undervalued and what would make you feel better about your compensation?
Salary should be ore competitive and targets for bonuses more archivable.
What is the best part about your compensation package?
Salary and contract. Unfortunately when you reach certain leadership roles within the company you dont have time available to enjoy certain benefits
What does the leadership team need to get better at?
Better organizational processes, we depend to much on POC and not in standardized & clear processes (ER processes, HR processes, TA selection processes & compensation) the organizational skills from many team leaders are not developed.
What's going wrong and how can it be improved?
the leaders of each team are being selected as per the perception that the selection panel has, and not structured tests that allow them to actually understand the skills of the person. It can be very bias.
What do your coworkers need to improve and how could you work together better?
Organizational and time management skills are very weak within the company. It is perceived that the more time that you spend in meetings the more productive you are, which is incorrect. And operational processes are not documented from team leaders at all.
Other Employee Reviews for Foundever
×