Foundever Claimed Company
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. read more
I would like to think that being a permanent contract I can continue working for many more years in this same company without changing and I appreciate this survey and the attention to improve, I like that about the company. Thank you for caring about the well-being of the employee. Thank you
What needs to change to make the company culture better?
More communication and training to improve the position and salary
What are some of the best things about your team?
Most of them are very young people who are beginning to know the responsibility of working in a serious company.
What does the leadership team need to get better at?
They are all the time busy in meeting so I looks like the are not with the team. They are always doing many things. They should communicate more to the team about those important things they are doing.
Why do you feel undervalued and what would make you feel better about your compensation?
I have been with the company for more than two years and I have noticed that although my performance has improved, the benefits have decreased, in terms of motivational incentives on special dates. It's little details that make the difference
What's going wrong and how can it be improved?
It feels terrible when the client has no idea where they are calling or we give them information from too long ago as if it were yesterday and that makes the company look unserious. The greeting intro with the disclaimer is very long. More attention could be paid to updating the information of each
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