Foundever Claimed Company
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. read more
I feel my experience has been fluctuant. I have had great people as OMs such as Ken Caldera and Syndi Hernandez. However lately I have not felt part of this company anymore. I feel that due to the lack of coaches available, we are burned out. And if one of us gets sick, we need to cover them
What does the leadership team need to get better at?
People Skill and motivating their employees to build loyalty. This type of job is enough stressing to put more unnecessary preassure.
Why do you feel undervalued and what would make you feel better about your compensation?
Other companies within the same industries are receiving a better salary and also better benefits such as insurance for them and their families.
What is most positive about the culture and environment at your company?
I like that we are very organized. Working with Syndi Hernandez has been great, she teaches us when there is something unknown however the rest of the managers just stay in their office all day long.
What do your coworkers need to improve and how could you work together better?
I feel that they are feeling tired therefore they are leaving the company and they are also not complying with their completions. To improve this, we need to have more people for the coach position to remove some stress.
What's going wrong and how can it be improved?
The closing schedule is hard and we proposed to OMtt Maria Miranda to rotate us but this was not taken into account. Also it does not feel as a team. Coaches are leaving due to the amount of job we have. We love this account but there is so much to do that it is impossible to handle.
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