Foundever Claimed Company
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. read more
Associates are as important as the higher management and everybody in the company should facilitate and polish their work. They are the company's ambassadors to the clients.
What are some of the best things about your team?
Divergence, different backgrounds, ages, education, personalities
What makes you most happy at work?
To solve problems, my way (within the given framework)
What do you like best about the leadership team?
Although inexperienced, she has a talent for management. She is willing to help and doesn't hide the fact that she has a lot to learn
Why do you feel undervalued and what would make you feel better about your compensation?
No doubt. The right to rate things on a regular basis, also some TLs should be chosen more carefully. Agents are the backbone, and should be treated with more respect.
What needs to change to make the company culture better?
It has to be absolutely clear, the associates are the backbone, and not the staff on which some people exercise their authoritarian skills. In the end, they know the job at hand, better than the managers
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