Foundever Claimed Company
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. read more
I'm grateful with the experiences, learnings, diversity, culture, and the people in the company. For almost 6 years, I feel that my job is secured. I was able to invest in materials that my family needs. Also, I'm enjoying the opportunity to work from home. I'm thankful for this set up. Godbless!
What is most positive about the culture and environment at your company?
They allowed us to enjoy the work from home set up.
What are some of the best things about your team?
The team manager is not pressuring us the way team account manager does.
What makes you most happy at work?
I'm an incentive driven person and hitting the quota of each metric attributes is what makes me happy because in this way there will be an additional to my salary pay.
Why do you feel undervalued and what would make you feel better about your compensation?
I feel undervalued because with my tenurity of almost 6 years, the compensation didn't align to the task we do. We are hybrid agents and daily our task is inbound, outbound, chat, and webforms and the pay didn't justify. It's only good for single people but for married, it's really not enough.
What does the leadership team need to get better at?
They should look us as a person not a robot. If we feel sick they should allow us to file sick leave but it our team, it's not how it works but instead they force us to work because they're afraid to compromise the teams productive hours. Also, the compensation doesn't aligned to the duties we do.
Other Employee Reviews for Foundever
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