Foundever Claimed Company
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. read more
Prior to the acquisition and merger, all was well. The storm of changes had not been positive. Just powering through and hoping we can weather the storm.
What does the leadership team need to get better at?
Communication, awareness, transparency, better judgement.
What's going wrong and how can it be improved?
Foundever has not made it easy and we are feeling the strain of 2 company cultures and structures clashing.
What are some of the best things about your team?
The team had been the support system both within and outside work. Helped weather the storm of changes and restructure that happened.
What needs to change to make the company culture better?
The recent shift to hyper focusing increasing profits while cutting expenses at the costs of the employee's experience had been very obvious. There should be a balance of taking care of financials, employee, and clients as it's a give and take situation. Everyone should win.
Why do you feel undervalued and what would make you feel better about your compensation?
Dissolved projects and specialized departments, loss of roles. Compensation structures were updated but benefit or the positives are not felt. Those who were promoted were not a part of the increase last 2022. Harmonization did not take into account inflation and aligning to the market rates.
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